外贸产品出现损坏如何跟客户道歉处理
对于外贸人来说,日常工作中我们难免会遇到发出的产品因某种原因而出现损坏的情形,这时就需要我们写一封邮件跟客户道歉并协商如何处理,因此,为了减少外贸人在构思邮件内容时的负担,本次小编就来给大家提供一份模板,大家可以酌情修改使用。
外贸产品出现损坏如何跟客户道歉处理

Dear XX,
Thank you for contacting us about the defective products.感谢您跟我们沟通关于瑕疵产品的事。
We are truly sorry that the items you received did not function as promised. 对于您收到这样的产品我们感到非常抱歉。
We understand your anger and disappointment, and seriously apologize for any inconvenience it may have brought to you.我们完全能理解您的愤怒和失望,并对由此给您造成的不便再次抱歉。
Before we ship any products, it undergoes several stages of quality checks. It is our intention to provide only the highest quality items to our clients, and we regret that the products you received slipped past our quality measures.任何一款产品装船前,我们都会进行多轮质量检查。因为我们想要的只是给客户最好的产品,然而仍然有少量质量不过关的产品被寄过去,我们深感遗憾。
We have gone ahead and shipped you some new XX, which should arrive at your specified address in XX business days. When you receive it, please return the defective items for routine check-up, so we know how it happened to avoid such problems in the coming orders.目前我们已经给您寄去一批新的产品,应该会在XX个工作日到达您制定的地点。当您收到货物的时候,烦请将瑕疵商品寄回,以便我们再次检查。这样我们就能找出原因,并在接下来的生产中避免再次发生类似情形。
We understand that sales is a time-sensitive matter, and will be offering you a $1.2 off in your next purchase in hopes of compensating for the inconvenience.我们知道对于销售而言时间很重要,因此为了补偿您,我们愿意在您下次购买时给与1.2美元的折扣。
外贸人可以来格兰德外贸平台使用邮箱背调功能,找出客户的关键决策人,对其进行跟进提升订单成功概率。
https://www.x315.cn/background/email?share=QZONR

Thank you again for bringing this issue to our attention—please feel free to contact with any further concerns.再次感谢您告知我们这个问题——有事请随时与我联系。
Sincerely,XX
Tips:解释为什么缺陷/损坏发生。主动为客户提供必要的替代品。如果需要,为客户提供折扣。表明将采取措施,以确保类似情况不会再现。向客户表示愿意提供协助。
以上便是外贸产品出现损坏如何跟客户道歉处理的介绍,希望能帮到广大外贸人。